5 calls / week, Mon – Fri, 5–10 mins
Safety, Medication, General Wellbeing
Care Calls 
Whether you’re keen for a chat or need someone to call and check in on you, our Care Calls are here to provide you with extra support either daily or as often as you like. You’ll be speaking to real people on the other end of the line
Our Care Call service provides a friendly and helpful reminder for things that are easy to forget and can be tailored to the needs of each person. If something seems amiss, we can act quickly to help.
At Whiddon, we value human interactions and know that meaningful connection supports wellbeing. That’s why our Care Call service isn’t an automated service but a proper conversation with a member of our dedicated customer service team.
You have the opportunity to choose what you want to talk about and personalise these calls to suit you.
5 calls / week, Mon – Fri, 5–10 mins
Safety, Medication, General Wellbeing
10 calls / week, Mon – Fri, 5–10 mins
Safety, Medication, General Wellbeing
7 calls / week, daily, 5–10 mins
Safety, Medication, General Wellbeing
14 calls / week, twice daily, 5–10 mins
Safety, Medication, General Wellbeing
15 mins, on request
A social call to help you stay connected
Care calls can be covered through a Home Care Package, the Commonwealth Home Support Program or the NDIS, or it can be paid for privately.
There are different price rates, depending on the number of calls you’d like to have made to you.
You can estimate your costs with our estimation tool – MyPlan
Social support services are available in all Whiddon Community Care locations across New South Wales and southern Queensland.
Care Calls are available between the hours of 8am and 7pm, 7 days.
Care Call may occur within a window of time, e.g. 8am–10am, unless specifically required at a set time.
Care Calls can be paid for through a Home Care Package or as a Private Service.
You are required to nominate 3 emergency contacts. If this is not available, alternative arrangements will be made at the time of booking.
To cancel, please call 1300 738 388 to give 1 week (7 days) notice. Due to the subscription nature of the service, calls are rostered on a weekly basis and day by day refunds for cancellations are not available. This service can also be put ‘on hold’ in 1 week blocks, e.g. if you are going on holiday.
This service is NOT a substitute for personal emergency alert systems and devices. This service is NOT a substitute for emergency services. For emergencies dial 000.
Other community services provided by Whiddon: Social Support, Social Groups, Meals and Groceries, Nursing and Clinical Care, Pet Care, Home and Household, Garden and Home Maintenance, Personal Care, Technology Assistance.
For more information about our Whiddon Home Care Services visit our Community Care page.
Through Whiddon’s Customer Service Team, we offer scheduled phone calls to check-in on older Australians living at home. This support service helps you live safely and independently on your own home with a peace of mind for both you and family members, particularly if they don’t live nearby.
Our calls provide a friendly and helpful reminder for things that are easy to forget and can be tailored to the needs of each person. Quite simply, you tell us what you need us to remind or talk to you about!
Examples include regular phone calls to:
check your safety, ensure medication has been taken, ensure meals have been eaten, ensure the home has been secured and electrical appliances turned off, and encourage social connection and reduce loneliness.
Service is available between the hours of 8am and 7pm, 7 days.
Calls will occur within a window of time, e.g. between 8am to 10am, unless specifically required at a set time.
One of our friendly Customer Relations Officers.
Whiddon invests a lot in attracting and training people who can really listen, provide care and support that truly makes a difference to the lives of older Australians. If the client wishes, we will try to schedule the same person to call the client each time to build rapport. However, this can not be guaranteed at all times.
As often as you like. Contact us on 1300 738 388 and we can design a plan that works for you.
You are required to provide 3 emergency contacts who can be contacted if you do not answer the scheduled call. Emergency contacts should be people who can physically go and check that you are ok, or organise for someone to do so.
Talk to us about making an alternative arrangement – we’re here to help.
We want to make sure that you are ok. If the call is not answered, then the following escalation steps will be taken:
Re-attempts will be made in 15 mins and 30 mins time;
If still unanswered, the 1st nominated emergency contact will be contacted;
If no answer, the 2nd nominated emergency contact will be contacted;
If no answer, the 3rd nominated emergency contact will be contacted;
and if no answer, the local police will be contacted to check-up on you.
Based on the check-up outcome by the above people, if emergency services have to be called in, then the resulting cost is to be paid by you.
Caution: This service is NOT a substitute for personal emergency alert systems and devices. This service is NOT a substitute for emergency services. For emergencies dial 000.
Yes you can book this service in 1 week blocks. You can also put it “on-hold” or cancel any time with 1 week’s notice.
Please see the cost options on Care Call website page. Costs start at $3.99.
Note: The costs are estimates only. Contact us on 1300 378 388 to get quote on a plan customised to your needs.
We have both home care package and private options available.
The service can be cancelled any time with 1 week’s notice.
Due to the subscription nature of the service, calls are rostered on a weekly basis and day by day refunds for cancellations are not available. The service may be put ‘on hold’ in 1 week blocks, e.g. if a customer is going on holiday.
Call us on 1300 738 388 between 8:30am to 7pm, Monday to Friday.
What are some of the protocols for customers using this service?
to make every effort not to make unreasonable demands.
refrain from using abusive or unacceptable language.
not engage in any improper or inappropriate conduct including improper or inappropriate conduct of a sexual nature.
not put themselves or Customer Relations Officer at risk of harm or injury.
not request Customer Relations Officer to engage in any illegal, improper or inappropriate conduct.
respect the Customer Relations Officer’s religious, cultural and personal beliefs and not engage in any form of discrimination.
Other friends and family members engaging with Customer Relations Officer are also required to treat the Care Worker in accordance with this Code of Conduct.